Delivery Information

🚚 Free White-Glove Delivery is included on all orders over $799 within the contiguous United States.

What Is White-Glove Delivery?

White-Glove Delivery means our trained delivery specialists bring your furniture directly into your home, place it in the room of your choice, assemble it fully, and remove all packaging. You don't lift a finger.

Delivery Service Tiers

White-Glove (Free over $799): Room placement, full assembly, packaging removal.
Threshold Delivery ($49): Delivery to your front door or garage — ideal for smaller items.
Standard Curbside ($0–$29): Available for select lightweight items only.

Lead Times & Scheduling

Lead times depend on product availability and your location. Typical timeframes are:

In-stock items: 5–14 business days from order confirmation.
Made-to-order items: 6–12 weeks from order confirmation.
Custom / bespoke items: 10–16 weeks — timelines confirmed in your quote.

Once your order ships, our delivery team will contact you to schedule a delivery window at your convenience.

Service Area

We deliver to all 48 contiguous United States. Deliveries to Alaska, Hawaii, and US territories are available at additional cost — please contact us for a custom shipping quote.

Order Tracking

After your order ships, you'll receive tracking information by email. Our logistics partners provide real-time updates. You can also contact us at info@lovetodecor.com for order status at any time.

Delivery Day Tips

Ensure clear access from your entrance to the intended room.
Measure doorways, hallways, and staircases in advance.
Have a responsible adult present to accept and inspect the delivery.
Inspect packaging for visible damage before signing the delivery receipt.

If you notice any damage upon delivery, please note it on the delivery paperwork and contact us within 48 hours at info@lovetodecor.com. Do not discard the original packaging.

Damaged or Missing Items

In the rare event that your order arrives damaged or incomplete, contact our customer service team within 48 hours of delivery. We will arrange a replacement shipment or repair at no cost to you, per our 5-year structural warranty.

Questions?

Our delivery team is available Monday–Friday, 9 AM–6 PM (MT). Contact us at info@lovetodecor.com or call (888) 555-0192.